Owners Relations – Homeowner Newsletter

Owner Relations

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Owner Portal Announcement!

As mentioned in our April statement letter, we are ecstatic about the latest update to the rental program, a new owner portal!

Countless hours and meetings have been poured into an exhausting search for a company that can fulfill many of our requests. PCI compliance to interface with our Hilton systems was a requirement for us to offer ACH payments, direct deposit, an owner portal, and online contracts. After five years, we have the contract signed with Owner Relations and the data compilation underway to ensure a smooth transition!

We anticipate rolling out the first automated statements in July. If you have recently changed your email or mailing address, please share them with us so we have the correct information on file. We certainly don’t want anyone to miss this ground breaking event! This is a huge and positive change for us but we still have many details to work through. You will receive future communications as more information about the process becomes available.

Thank you for sharing in the excitement and for your patience as we work toward finalizing this goal.
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Rental Programs

You may have already heard that we are now offering two rental programs. In 2021, we created the Kingston Residence Program. We intentionally started small to ensure we offered a quality product and full understanding of the software that came along with it. The word is out and many are curious about the differences between the old and new.

Regardless of the program, guests are in control of their vacation experience and the unit they stay in. Our goal is to make both programs profitable for owners and our ownership by satisfying every guest every time.

Kingston Legacy

The Kingston Legacy Program is our original rotation based model. It works for most units because it is designed to use algorithms for fair rental distribution. Some units will get additional occupancy if guests have either requested them or their room attributes. High floor, close to ocean, and lake view are factors that could impact room move requests. Though everyone likes the idea of only getting higher rate reservations, the rate averaging benefits most owners most of the time.

Kingston Residences

The Kingston Residence Program is designed for modern, renovated, and unique offerings that appeal to guests booking through VRBO, Air BNB, and online booking channels. These units must be able to stand alone and rely on guests choosing them. Reservations are not “fed” to the program by the hotel because they rely on wow factors to get guest attention. Many beautiful units are competing on the sites among thousands of others so the competition for rentals is fierce!

Kingston Resorts vs. Outside Rental Companies

In many cases, there is obvious confusion about the difference between the rental company, homeowner associations, and the master association. Many owners, rental and non-rental have shared that they don’t know who to call after hours when their neighbors report concerns. Safety issues, noise, smoke, etc. can be reported to the Guard Gate at 843-957-3200. If they require assistance from the hotel for our managed properties, their staff will alert the Manager on Duty. Owners can also contact the Manager on Duty at 843-449-0006 if they want to reach one of our team.

With regards to the management fees, Myrtle Beach has many rental options available. EOS Hospitality and our team pride ourselves on having “exclusive” amenities and 24/7 coverage but that does come with a cost. We are not the least expensive program because maintaining the pools, shuttles, 78Fitness, and infrastructure is an expensive endeavor. Private owners that attempt to purchase bootlegged wristbands and outside companies that convince their owners to assist with stealing services is simply bad business.

We value every relationship that has been built since inception of the rental program and look forward to creating many more. We pride ourselves on managing ethically and responsibly but when issues arise, we resolve them. Our commitment to quality will continue as we strive to remain competitive in an everchanging market. To those that have left and returned, we’re thrilled to have you back. Thank you for helping confirm that lower management fees are not always the best choice.

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Summer Hours:
The condo office is open Monday through Friday from 8am – 5pm. Staff are also out on property from 8am – 4:30pm on weekends between Memorial weekend and Labor Day weekend. The Manager on Duty at the Embassy Suites or Hilton Hotel can assist owners with reaching us if critical needs arise while we are out of the office.

Office Contacts:
Our staff are often out on property assisting guests and owners. If you need to reach us during office hours, please call our main line at 843-497-7386 or email [email protected]. After hour needs can be met by requesting the Manager on Duty at 843-449-0006. The MOD can dispatch maintenance, housekeeping, and get important information to us quickly when needed.